SHIPPING & RETURNS
SHIPPING POLICY
A Velvet & Rose, we want to ensure your favourite beauty and personal care items reach you safely and efficiently. We offer tracked standard delivery across the entire United Kingdom. Every order is carefully processed, packaged, and dispatched with a unique tracking number, allowing you to follow your parcel's journey straight to your doorstep.
To bring you a curated selection of innovative beauty devices and skincare products at the best possible prices, we work closely with trusted international fulfillment centers. Because of this tailored supply chain, our standard delivery times to the UK typically range between 7 to 15 business days. We offer Free UK Shipping on all orders over £40, and a flat rate of £3.99 for orders below this amount. If you have any questions about your delivery, our support team is always here to help.
RETURN & EXCHANGE POLICY
Your satisfaction is our absolute priority. If you happen to change your mind or are not entirely satisfied with your purchase, we offer a straightforward 14-day return and exchange policy. To be eligible for a return, items must be unused, in their original packaging, and in the same pristine condition that you received them. Please note that for hygiene and safety reasons, we cannot accept returns on opened cosmetics, earrings, or personal care products unless they arrive faulty.
If your item arrives damaged or experiences a technical fault (such as beauty devices), please contact us immediately at velvet.rose.support@gmail.com with your order number and a photo or video of the issue. We will happily arrange a swift replacement or a full refund at no extra cost to you. Our goal is to make your shopping experience seamless, reassuring, and completely risk-free. Shop with absolute confidence!